Confidential grievances

What you’ll do: raise a sensitive matter with HR so that only the right people know it came from you.

Who can do this: every employee raises one. Desk admins set up the confidential category.

For employees

1. In Dexta Desk, pick the HR desk and click Raise a ticket.
2. Under 1. What’s this about?, choose the grievance category. It carries a Confidential badge.
3. Write the Subject and Describe the issue, and click Submit ticket.

For desk admins

1. Open Categories & SLA and add or edit the category.
2. Tick Confidential: the requester’s name is hidden from agents other than the assignee and desk admin.
3. Assign each confidential ticket yourself. Agents see that only the desk admin assigns it.

Good to know

• Your manager never sees it, and neither do other desks or general admins.
• Other HR agents see the ticket but not your name.

Related

• Raising a ticket
• Privacy notice and data requests
• Dexta Desk