WhatsApp and SMS alerts

What you’ll do: switch on WhatsApp or SMS alerts for your company, add your DLT details, and ask everyone for a mobile number.

Who can do this: org admins.

The messages go out through a provider account (MSG91, Gupshup or Twilio) connected to your Dexta. For SMS in India you also need your company’s DLT registration: an entity id, a sender id and your registered message templates. Until a provider is connected, the page says so, and alerts still arrive in the bell and by email.

Steps

1. In Dexta Hub, open WhatsApp and SMS under Admin.
2. Under Channels, switch on WhatsApp, SMS or both. With both on, WhatsApp is used and SMS only when WhatsApp can’t send that alert.
3. Under DLT registration (SMS), enter your DLT entity id and Sender id (header, 6 letters).
4. Under Registered messages, enter the template id for each message and the text exactly as registered. Each shows Registered or Not registered.
5. Set Quiet hours so alerts wait until morning.
6. Under Mobile numbers, check that Ask everyone for a mobile number is on (it is from the start). Everyone without one is asked after they sign in; once WhatsApp or SMS alerts are on, they confirm it with a code.

Good to know

• Alerts go only to Indian mobile numbers (+91).
• The usage card shows what was sent each month, and an Estimated cost when a price per message is entered.
• Phone notifications from the installed Dexta app need no outside account.

Related

• Installing the phone app
• Integrations
• Dexta Hub