Raising a ticket
Ask the IT, HR or finance desk for help, attach a screenshot, and follow the reply.
Updated 15 October 2026
What you’ll do: raise a ticket with the right desk and track it to an answer.
Who can do this: every employee.
Steps
- In Dexta Desk, pick the desk (for example IT or HR), then click Raise a ticket in the menu or + Raise a Ticket on the Dashboard.
- Under 1. What’s this about?, pick a category.
- Write a Subject and Describe the issue.
- Add screenshots or files under Attachments (optional): up to 5 files, 10 MB each.
- Under 2. How urgent is this?, choose Low, Medium, High or Urgent.
- Click Submit ticket. You see Ticket created, with its number (such as IT-1001). Click View ticket to follow it.
Good to know
- All your tickets and their replies are under My tickets.
- Not happy with the answer? Click Reopen ticket. When it’s resolved you can Rate this resolution.
- Check the Knowledge base first: your company may already have the answer written up.
- Raise on behalf of (optional) lets you raise a ticket for a colleague.